Talk to us
Questions about a bid, an invoice, a shipment, or about opening an account — here is where each one goes, and how quickly you can expect an answer.
The fastest route if you already have an account. A thread opened here arrives attached to your company, your bids and your orders, so nobody has to ask you which car you mean. Attachments and photos are supported.
For anything that does not fit a thread, or if you cannot sign in. Write in English or Japanese. If your message is about a specific vehicle or invoice, quote its number — it saves a round trip.
Deposits, bid limits, auction sheet grades, shipping times, payment methods and export documents are all covered there, usually in more detail than a reply would give you.
Zen Car Auction is a B2B platform for licensed vehicle importers and dealers. Apply online and we will come back to you within one to two business days with what we need to verify your company.
- Support hours
- Mon – Fri, 09:00 – 18:00 JST
- Auction days
- Mon – Sat, JST
- Typical first reply
- Within 1 business day
Everything on this platform runs on Japan Standard Time (UTC+9), including auction cut-offs and invoice due dates. On auction days we are reachable outside the hours above for anything time-critical — a bid request that has to go in before a cut-off, for instance.
- Your company name, or the email address your account is registered to.
- The lot or chassis number if your question is about a specific vehicle.
- The invoice number if it is about money — an invoice, a payment or a withdrawal.
- For a shipment: the shipping number, or the destination port and the approximate date.
- A screenshot, if something on the platform is not behaving as you expect.
Messages you send us are handled as described in our Privacy Policy.